Data Transfer & Recovery (2024)

You may link your game account before the maintenance or when transferring data from another device to prevent any loss of data.

Data Linking[]

• Navigate to "Data Linking & Back Up" from "Menu" or tap "Account Linking" on the lower half of the title screen, then select a third-party service and log in to the third-party account to complete data linking.
  • You may conduct account linking via the following methods:
    • Sign in with Apple (iOS only)
    • Game Center Account Linking (iOS only)
    • Google Account Linking
    • Facebook Account Linking
      

or

• Once linking process is completed, a green "Linked" word will appear instead of "Not Linked" word.
  • It is possible to link your game data to multiple third-party accounts at the same time.

Recovery[]

• You can transfer and recover your data game after you linked your game to third-party account. See "Data Linking" above for linking your game account.

Steps to transfer your game to a new device:

• Install Dokkan Battle App from App Store or Google Play.
• Open the app and touch the screen to proceed. The game will perform some data download and after it's finishes, the game will ask you whether you're a new user or a returning user. Choosing the option "Continue Game" will bring the list of third-party accounts that you used for data linking.
  • Please note that "Transfer Code" option is no longer available since the "Transfer Code" feature has been discontinued by the game

• Select your third-party account that has been linked to your game.

• You will see this message once you're connected to your account. Press "OK" to confirm.

• Congratulation! Your data has been transferred to the new device.

• Once you have completed the transfer process, you can now finish-up the rest of the back up process (they are basically Term of Services and settings for your game, followed by more data download to the current version).

• Dragon Stones cannot be transferred for device transfers between different operating systems (e.g. iOS to Android, vice versa).
• Linking with "Google Account Linking" or "Facebook Account Linking" will enable you to transfer your data to a device of a different operating system.
• If you would like to link your game data to a Game Center account, please update your iOS version to iOS 9 or later.
• "Sign in with Apple" will only be displayed on devices that run iOS 13 or later.
• If your Facebook is deleted, you will not be able to transfer game data using the account.
• A third-party account can only save the game data from one game account.

Guide to recover your lost account[]

• Go to this page.
• Then send an empty mail via the link at the bottom of the page.
• They send back an email with a link to a form, where they ask.
  • User ID
  • In-game name
  • Rank
  • Characters/Teams/DS/General informations
  • Last event attended/Last actions in the game/etc.
  • The last purchase/transaction data (can be seen in the purchases history on Play Store or the App store)
  • Do provide detailed informations!!

• They return a migration code within 10 business days once the application is processed and their checks done.

• Note
  • réponse automatique = automatic reply
  • restauration des données = data recovery
  • ID (identifiant) d'utilisateur = User ID
  • code de migration de données = data migration code = data transfer code
  • mot de passe = "password" = transfer code
• Enter these codes in your new game to recover your old account (the one related to the User ID) then repeat the steps from Guide to create a transfer code.

Guide to create a transfer code[]

Transfer Code can no longer be created.

• Open the MENU tab, at the bottom right of the screen. And go to Data Linking & Back Up.

• Create a transfer code.

• Write down the two codes created and/or copy-paste them to a sticky note.
  • Your User ID, a 9-digit number (same account = same User ID).
  • Your Transfer Code, a series of 12 digits & letters.
  • A screenshot of your phone will not help if you lost it.

• Repeat these two steps at least every week because the transfer codes expire after 2 weeks.
• Important: Every new transfer code created will make the previous one unusable.
• Don't hesitate to store the codes via email to ensure that you can retrieve them at anytime.

Additional Information[]

Stay courteous and be patient! The loss of your account can be frustrating but this won't make things easier by taking it out on someone behind a keyboard, who is just like you! YOU are not alone! Be concise! Provide detailed information.